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Collections Management: Managing Expectations and Getting Results
Webinar
11 AM CT
Presenter(s): David A. Reed
Duration: 1 hour
Pricing:
$299 - Live, Download or CD
$249 - (for Affiliation Members)
$349 - Live + Download or Live + CD
Given the current economic downturn, collections management is increasingly becoming more relevant to the financial health of institutions. Now is an opportune time to look at your collections program to ensure the processes you have in place are effective and you are showing results. Remember that managing the collections function puts you at the cross roads of member services and back office operations requiring that you be aware of all the risks and opportunities that present themselves. Is your collections department ready to help both the customer and the institution weather the storm? From dealing with staff to delinquent customers to attorneys to senior management, the collections manager’s job is now more difficult and complex than it was when collections was viewed as just about the institution’s delinquency ratio.
Join Financial Institution Collections expert David Reed to examine innovative techniques you can use to run a successful collections program with measurable results.
This session will cover:
- Maximizing your bottom line
- Identifying liability landmines
- Creating effective staff incentives
- Working with senior management
- Tracking effort and results
- Utilizing the entire staff for collections
BIO: David A. Reed
David A. Reed may be one of the only attorneys who have seen the delinquency issue from almost every angle. Attorney, author, consultant and nationally recognized speaker, David A. Reed is a partner in the law firm of Reed and Jolly, PLLC. During his career David Reed has been a debtor’s bankruptcy attorney, a collections attorney representing financial institutions in state and bankruptcy courts, collections manager, in house collections manager and a general counsel of a financial institution. His engaging speaking style has garnered him status as a regular lecturer nationwide on topics such as regulatory compliance, consumer lending, bankruptcy and collections.
Mr. Reed is particularly noted as an expert in the areas of financial institution operations, bankruptcy and collections. He has been selected to train Regulatory Examination and Audit Staff on numerous issues including ID Theft Red Flags, S.A.F.E Act, Third Party Contract Management and Bankruptcy matters. He also serves as editor of several industry manuals including Practical Guide to Bankruptcy: Protecting the Bank Against Bankruptcy-Related Losses, Collections Manual for Credit Unions; Debt Collection Manual: Regulations, Law and Best Practices; and Bankruptcy Guide for Credit Unions.
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