Revenue Enhancement Services

Increasing revenue in 2011 is on the top of everyone’s list. To that end, SCS provides revenue enhancement strategies to assist our clients with margin and non-interest income improvements."
Gabrielle Sheshunoff, President & CEO, Sheshunoff Consulting + Solutions

SCS offers a full range of revenue enhancement services that are designed to deliver not only “quick hits” but also long-term strategic benefits to the bank. With narrowing net-interest margins, it’s more essential than ever for you to find new methods to increase revenue. SCS experts can help you find new sources of fee income you never knew you had in the following areas: Deposits, Commercial Analysis including Treasury Management, Lending (Personal and Commercial) and Wealth Management.

The Two- Phase Revenue Enhancement Process

SCS' revenue enhancement service has two phases. The first phase – the opportunity assessment - provides a low-risk review of targeted areas so we can determine what revenue opportunities exist and how you would want to go forward. Typically, the opportunity assessment only takes one to two weeks. Once we have identified the scope of opportunities for your institution, we proceed to the next phase which requires more detailed information gathering. The second phase involves a full market analysis, identification of any additional revenue gaps, aggregation of a wide array of data to calculate benefits to the bank (including usage of predictive modeling), identification of system updates, and assistance with implementation.

Specific services include:

• Product rationalization:
• Analysis of your products, services and their contribution
• Re-bundling product offerings
• Re-pricing products and services
• Assessing loan and deposit structures
• Review of system processing parameters
• Identification of processing and revenue collection gaps
• Establishing market appropriate fee schedules
• Identifying premium vs. utility services
• Implementation assistance for policy, procedural, fee, and system changes
• Development of monitoring systems to test overall strategy effectiveness

Overdraft Program Management

In today’s challenging regulatory environment, it is hard to know where to turn to get good advice about how to manage your overdraft program. Should the program be disclosed to your customers, or should it not be disclosed? Should the limits be fixed or variable? What are regulators going to require next? SCS offers consulting on all solutions on any platform. In other words, we will work with you to frame and implement a strategy no matter what other vendor solution or platform you may use. SCS offers in-depth industry knowledge so that you can understand the impact of decisions on your customers and your bottom line.

SCS can assist you in

• Evaluating your current overdraft program revenue effectiveness
• Realigning your overdraft program features and functionality
• Ensuring your overdraft program follows industry best practices
• Understanding the complexities of the overdraft environment
• Quantifying impact to various customer segments
• Understanding the impact of processing choices
• Evaluating the who, what, and when associated with using an automated scoring tool (Click here to learn about SCS' Deposit Score)
• Determining which overdraft limits are right for your customers

Read our white paper on whether to disclose or not disclose your overdraft program or learn more about our disclosed overdraft services (Overdraft Choice) here.

Comprehensive Advisory Services on Regulation E Rules

Many financial institutions are now feeling the full effect of their opt- in campaign. Some of you might be discovering that low opt-in rates not only impact your NSF/OD revenue but also create dissatisfied customers who are not receiving the service they want and they may not even know their service has changed. Perhaps you decided it wasn’t worth the trouble of running an opt- in campaign only to realize that was not the right decision for the bank nor your customers. Whatever the reason, we can be of assistance. We have demonstrated by our successful opt-in rates that SCS has an effective and powerful opt- in campaign approach that will help you:

• Communicate with your key customers who are most affected by the new regulation
• Identify any system considerations and impacts
• Provide training and role-playing for the front line customer service staff
• Provide insight to core issues, concerns, and "lessons learned from the industry"

As a standard part of this service you receive a Regulation E Communication Toolkit, which includes:

• Sample letters for each targeted phase of the strategy
• Call and Account Opening Scripting along with FAQs
• Messaging for each channel
• Brochures
• Training materials for all front-line staff

Regulation E Tracker Software

To learn about SCS' software solution, click on Regulation E Opt-In Tracker Solution